Frequently Asked Questions

Professional monitoring refers to the service that monitors alarms, sensors, and video on behalf of a business. 

Noonlight offers alarm, sensor, and video monitoring and the ability to add emergency dispatch capabilities to any application or device. 

Noonlight helps you build the product experiences that go beyond what traditional monitoring can offer, the ones that provide better satisfaction to your customers. With no PSAP (Public Service Answering Point) set-up needed, or preregistration of users required – Noonlight is fast to implement, delivers immediate 24/7 protection, and offers the assurance that a trusted agent is behind every alarm.

Yes, Noonlight has 100% coverage in the United States.

Yes, Noonlight also has coverage in Canada, the UK, Ireland, Australia, and New Zealand. Get in touch with our team so can walk you through exactly what international coverage is available for your specific solution or offering. 

Noonlight’s flexible APIs can integrate with any application, device, panic button, sensor, camera. Learn more about the types of monitoring solutions you can build with the Dispatch API or the Verify API. 

Any PSAP can access Noonlight’s SendPolice dashboard at no cost. 

That depends on the needs of your business and the type of alarm trigger you have. Some customers who are simply looking to add emergency response to a sensor, panic button, or camera will leverage the Dispatch API. Others will use both the Dispatch and Verify APIs to build a complete video monitoring solution. 

‍Dispatch API: Once an alarm is triggered by your device, one of Noonlight’s authorized agents is immediately in touch with your user via text message to assess the situation and offer support until it is resolved. If emergency services are needed, the agent pushes valuable location and event details directly to local dispatchers to provide the fastest and most informed response.

‍Verify API: Once a potential threat is detected, footage is automatically pushed to a Noonlight-authorized agent to verify. If there isn't a threat, it’s business as usual without interruption. If the agent sees a threat, an alarm is triggered and your users are notified within seconds. If an alarm is verified as an emergency by a Noonlight agent and the Dispatch API is enabled, footage and event details will be pushed directly to local dispatchers to ensure the alarm is prioritized and the appropriate response is sent.

To learn more about what solution is right for your business, we encourage you to contact our team.

Noonlight alarms are added to the queue for call-takers at local public safety answering points like any other alarm or 911 call. When responders click on a Noonlight alarm, they are given precise user location data and other information critical to the emergency via the linked, web-based SendPolice dashboard that helps them better triage response. 

Our pricing is aligned with how partners typically price their offerings, ensuring predictable margins for your product. Pricing is based on volume tiers and the type of alarm initiation: user, sensor, or video.

To learn more about pricing, please contact our sales team. 

There is no limitation on the types of emergencies Noonlight can respond to. Our agents are well trained and equipped to handle any emergency situation, and are ready to swiftly share critical data with first responders and triage the right response whether it be police, EMS, or Fire.

Additionally, Noonlight offers greater safety and flexibility to users who may be in uncertain situations and may not be sure they need help. Users can discreetly contact an agent via text or stay on the phone with an agent until they know help is on the way. 

You can access API documentation here. 

Depending on the complexity of your solution, implementation will typically take somewhere between 30 and 90 days - and a dedicated implementation manager is there to work with your team throughout the entire process. 

Yes, Noonlight offers support. Please visit our help center to get in touch with our team any time. 

Dispatch API: Once an alarm is triggered by your device, one of Noonlight’s authorized agents is immediately in touch with your user via text message to assess the situation and offer support until it is resolved. If emergency services are needed, the agent pushes valuable location and event details directly to local dispatchers to provide the fastest and most informed response. If the situation resolves on its own, the Noonlight agent closes the alarm before routing it to dispatch. Learn more about the Dispatch API here. 

‍Verify API: Once a potential threat is detected, footage is automatically pushed to a Noonlight - authorized agent to verify. If there isn't a threat, it’s business as usual without interruption. If the agent identifies a threat, an alarm is triggered and your users are notified within seconds. An agent can then take action on a user’s behalf if needed by performing talk-down or escalating the alarm to dispatch. Learn more about the Verify API here.

Noonlight has a P95 to first operator time of 10 seconds.

Noonlight reduces false alarms by up to 98% by placing a trusted agent behind every alert to verify that a threat is a real emergency before taking action.

Noonlight collects personal information only when it is provided to us directly through the Noonlight app, Noonlight website, with an agent at the time of an alarm event, or by an authorized provider. Personal information is only shared in instances authorized by the user. For a complete breakdown of the information Noonlight may collect and how it is used please refer to our privacy policy.